Alexander's on the Bay
Virginia Beach, VA 23455
Phone: (757) 464-4999
Ratings & Reviews Summary for Alexander's on the Bay
What Users are Saying:
- Prompt seating
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User Reviews for Alexander's on the Bay
05/30/2008 Posted by nltrrs
Besides the wonderful view of the beach and bridge, I can't believe this is a such a highly rated restaurant. At a 25% mandatory gratuity one of the waitresses was rude and unfriendly to our guests. Ussually bad service gets 10%. I had a small wedding reception of 30 guests of which only 21 attended. We were charged for the plates of the guests that didn't come. That was never agreed upon. Ms. Denise treated us kindly when we met with her before the wedding and treated us rudely and threatened to call the police when we questioned the bill. She stated it was the norm to charge for a complete guest list even if not all attended and ordered. The duck was a flop along with the calamari. They both were decent when we were trying out her restaraunt (at the menu price) But at twice the price it left alot to be desired. Kids chicken fingers were charged like roasted duck. Cutting and serving our wedding cake was an included service. We bought a cake for 30 people but we didn't have any cake left over after the wedding (see numbers above). Ms. Denise very matter of factly told us that she didn't care about our wedding. She spent a long time explaining how she could have made more money if she hadn't booked with us. She demanded my social security number so I could write her a check, and again threatened to call the police when I objected. She then brought several of her male staff members up front to try and intimidate me even though I never once raised my voice or gave any incling of disrespect. I was very upset and I would have called the police myself had I not been trying to salvage the rest of my wedding day. I've never been so embarresed in my life. I suggest going somewhere else all together (at these prices a dinner cruise may be in order), but if you must book with her get a written contract (but dont wait for it in the mail like we did) or you will end up sick to your stomach like we did on our wedding day. The valet parking guy was awesome to everyone.
Pros: Parking.
Cons: Service, ambience.
